Shipping Policy

The Kave Collection
Effective Date: 06/09/2025
 

1. General Information

All orders placed through The Kave Collection are processed and shipped from Melbourne, Australia. We do our best to ensure your items are packed securely and dispatched in a timely manner.

 

2. Shipping Rates

• Domestic (Australia-wide): Flat rate of $8 AUD per order.

• International: Flat rate of $25 AUD per order.

Shipping costs are automatically applied at checkout.

 

3. Processing Time

Orders are typically processed within 1–3 business days after payment is received. During high-demand periods (such as product launches, sales, or holidays), processing times may be slightly longer.

 

4. Delivery Estimates

• Domestic Orders (within Australia): Usually delivered within 2–7 business days after dispatch.

• International Orders: Delivery times vary by destination, typically 7–21 business days after dispatch.
  Please note that delivery times are estimates and may be affected by postal delays or customs processing.
  
   

5. Tracking

All orders include a tracking number. Once your order has shipped, you will receive an email with your tracking details.

 

6. Customs & Duties (International Orders)

International customers are responsible for any customs duties, taxes, or fees applied by their country’s regulations. The Kave Collection is not responsible for delays caused by customs.

 

7. Damaged or Lost Packages

We take care in packaging your order. If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at:
Email: thekaveservice@outlook.com

 

8. In-Store Pickup

For local customers, we also offer free in-store pickup at our Melbourne location. Select this option at checkout and you will be notified when your order is ready for collection.