Privacy Policy

The Kave Collection ©
Effective Date: 06/09/2025

Introduction

The Kave Collection (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, shop with us in-store, or interact with our services.

By using our website or providing information in-store, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: name, email address, phone number, billing/shipping address, payment details.
Account Information: username, password, order history, saved preferences.
Transaction Information: purchases, returns, payment methods.
Technical Information: IP address, browser type, operating system, device identifiers, cookies.
In-store Information: CCTV footage (for security), loyalty sign-ups, event registrations.

3. How We Use Your Information

We use your information to:

Process and fulfill orders, payments, and deliveries.
Provide customer support and respond to inquiries.
Manage loyalty programs, tournaments, and in-store events.
Send marketing communications (if you’ve opted in).
Improve our website, store, and services.
Ensure security and prevent fraud.
Comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share information with:

Service Providers: payment processors, shipping companies, IT support.
Legal Authorities: if required by law or to protect our rights.
Business Partners: for tournaments, promotions, or events (only with your consent).

5. Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. You can adjust your browser settings to refuse cookies, but some features may not work properly.

6. Data Security

We implement reasonable security measures to protect your personal information. However, no online system can be guaranteed 100% secure, and you share information with us at your own risk.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access and request a copy of your personal information.
Correct inaccuracies in your personal data.
Opt out of direct marketing at any time.
Request deletion of your information (subject to legal and contractual obligations).

Requests can be made by contacting us (see section 10).

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated effective date.

10. Contact Us

For questions, concerns, or privacy requests, please contact us:

The Kave Collection
Email: thekaveservice@outlook.com
Phone: 04165922949